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March 2014
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HIE Solutions See Drop in Provider Satisfaction


KLAS report examines shifting HIE segment.

OREM, UT, March 05, 2014 /24-7PressRelease/ — Overall provider satisfaction with HIE solutions has dropped an average of 8 percent since last year as provider demands have outpaced vendor delivery. This and other key findings were released in the latest KLAS report, entitled HIE 2014: Revisiting Great Expectations.

“What is surprising is that despite the millions of dollars HIE vendors invested to add needed functionality, only about half of them are seeing their provider satisfaction scores improve,” said report author Mark Allphin. “Payment reform and the future of accountable care continue to keep many vendors struggling to keep up with provider demands.”

As part of this study, KLAS interviewed 219 HIE providers, both public and private. Providers gave feedback on three main areas: reliability, relevance and transformation. The HIE products compared in the report include those from Allscripts, Cerner, eClinicalWorks, Epic, ICA, InterSystems, Medicity, NextGen, Optum (Axolotl), Orion Health, RelayHealth and Siemens.

For more detailed information on each vendor’s performance and on the KLAS report HIE 2014: Revisiting Great Expectations, visit KLAS online at The report is available to healthcare providers and vendors. Providers receive a significant discount off the standard retail price or can receive a complimentary summary report in exchange for a survey about one of their current suppliers.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving supplier performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at