transcosmos Releases Chat Platform “DECAds Chat Edition”

Tokyo, Japan (PRWEB) April 28, 2017

transcosmos inc. announced that the company released a chat platform, “DECAds Chat Edition”.

“DECAds Chat Edition” is a contact center operations platform which supports One to One communications between clients and their customers via chat, leveraging various social media, websites and business apps. The platform helps businesses to boost customer engagement by actively communicating with the customers through the entire customer journey from marketing, sales to customer support in real-time, while making the communication highly efficient, capitalizing on the chatbot auto-response. “DECAds Chat Edition” also supports LINE Customer Connect, a customer support service for businesses by LINE.

The platform is equipped with real-time monitoring and reporting features on the operator admin page. “DECAds Chat Edition”, a cloud-based service, is highly customizable, offering diverse services by linking to the clients’ systems including their billing and core system.

  • “DECAds Chat Edition” – Key features

1. Supports multiple customer entry points

Offers chat service via multiple customer entry points simultaneously, including messaging apps and web browsers

2. Chatbot auto-response

Relays received customer inquiries from chatbot auto-response to human operators as needed

3. Full-scale support for operators

Ensures efficient chat-operations, providing management features such as KPI and log management
transcosmos has formed capital and business alliance with Mobilus Corporation (Headquarters: Tokyo, Japan; CEO: Tomohiro Ishii) and received OEM products to develop “DECAds Chat Edition”. transcosmos plans to add unique features on the platform going forward.

  • transcosmos’s “DEC” Services

transcosmos has integrated Digital Marketing, E-Commerce and Contact Center functions into “DEC”, taking the initial letter of each, in order to accommodate the changes in consumer behaviors in this digital world. So far, we have developed and offer two “DEC” services, “DECode” – DMP service – and “DECAds” – chat-ads menu. Now, we offer “DECAds Chat Edition” as a chat feature of “DECAds” as well as one of the services of “DECAds” series which delivers comprehensive service from ads to customer support.

transcosmos continues to proactively propose innovative one-stop operational services to attract customers, expand sales and to support customers, while actively developing the new services for businesses.

  • transcosmos’s Initiatives on Chat Services

transcosmos launched “Social media operations services” in May, 2011, serving over 100 clients by leveraging Shibuya Social Media Center and its call centers located across Japan. Many businesses demand robust monitoring structure for their social media operations to oversee operational framework, secure governance, manage risk as well as to have coherent marketing activities. At the same time, businesses demand the service providers to actively come up with proposals to keep up with the digitalized consumers. By connecting consumer communication with ads, transcosmos delivers the right message about the clients’ services to broader audiences.

  • About “LINE Customer Connect”

LINE Customer Connect helps businesses deliver the right customer experience, understanding the individual customer needs in context and seamlessly combining various communication channels including voice, AI and human operator chat services on LINE at contact centers.

  • transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About Mobilus Corporation

Mobilus develops and sells chat tools as well as supplies OEM products for customer centers and customer service functions that leverage both auto-response and human operators. Its “mobi AGENT”, a chat tool optimized for contact center operations with real-time monitoring and reporting features, allows businesses to centrally manage chat inquiries by connecting the tool with their websites, original apps, SNS and other multiple channels. Integrating chatbot auto-response with human operators, “mobi AGENT” supports customers seamlessly, leveraging various AI (artificial intelligence), CRM and FAQ systems. (URL:http://mobilus.co.jp/)

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 171 locations across 31 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

Read the full story at http://www.prweb.com/releases/transcosmos/DECAds_Chat_Edition/prweb14288359.htm

Norsk Hydro: First quarter 2017: Higher prices lift results, increased raw material costs

Hydro’s underlying earnings before financial items and tax rose to NOK 2,284 million in the first quarter, from NOK 1,829 million in the fourth quarter. The increase mainly reflected higher realized all-in metal and alumina prices, somewhat offset by higher raw material costs. 

·   Underlying EBIT of NOK 2 284 million
·   Higher realized all-in aluminium and alumina prices
·   Raw material cost pressure
·   Rolled Products result affected by operational issues
·   Better program on schedule for 2017 target of NOK 500 million
·   Karmøy Technology Pilot on time and budget for Q4 2017 start-up
·   Product qualification at Automotive Line 3 in progress – ramp-up during 2017
·   2017 global primary demand growth outlook of 4-6%, global market largely balanced

“We are raising our expected 2017 global primary demand growth outlook from 3-5 percent to 4-6 percent, and we expect a largely balanced global market. Hydro is well positioned in this marketplace,” says President and CEO, Svein Richard Brandtzæg.

“Demand for aluminium in lightweighting and sustainable solutions continues to grow, confirming our confidence in Hydro’s integrated value chain, based on low-carbon aluminium production,” Brandtzæg says.

“Good financial and operational performance do not stand alone. It has to go hand in hand with safety performance. In April, we experienced the most tragic kind of accident – a fatality. We must never lose focus on our most important task: to ensure that everyone comes home safely every day.”

Underlying EBIT for Bauxite & Alumina increased compared to the fourth quarter. Higher realized alumina prices, driven by a higher alumina index and LME were partly offset by lower sales volumes, an increase in fuel oil and caustic prices, and negative currency effects as the BRL strengthened against the USD. Planned maintenance programs at Paragominas and Alunorte reduced the bauxite and alumina production volume for the quarter. The fourth quarter was positively influenced by NOK 151 million relating to outstanding contractual arrangements with Vale. 

Underlying EBIT for Primary Metal increased in the first quarter due to higher realized all-in metal prices and higher volumes. This was partly offset by significantly higher alumina costs.

Underlying EBIT for Metal Markets declined significantly in the first quarter due to lower results from sourcing and trading activities in addition to negative inventory valuation effects and currency effects. 

Underlying EBIT for Rolled Products increased compared with the fourth quarter 2016. Seasonally higher sales volumes were partly offset by various operational issues primarily related to the start-up of production after year end maintenance and implementation of new equipment.

“We are opening our new 150,000 tonnes per year, state-of-the-art production line for automotive products in Germany on May 4, raising Hydro’s total automotive capacity to 200,000 tonnes per year. Aluminium parts for the automotive industry will lightweight millions of new cars, helping the manufacturers to meet the lower emission targets and reducing global climate emissions,” says Brandtzæg.

Underlying EBIT for Energy increased compared to the previous quarter. Higher production and lower area cost were somewhat offset by lower prices and higher production cost. Production costs increased mainly due to seasonally higher property taxes, these costs were partly offset by lower transmission cost. 

Underlying EBIT for Sapa increased compared to the previous quarter, in line with general seasonality in the industry.

Hydro made progress on its “Better” improvement program, while slightly behind plan, Hydro still expects to reach both the year-end target of NOK 500 million and the 2019 target NOK 2.9 billion.

Hydro’s net cash position decreased during the first quarter by NOK 0.1 billion to NOK 5.9 billion at the end of the quarter. Net cash provided by operating activities amounted to NOK 0.7 billion, impacted by operating capital build-up due to seasonality and higher prices. Net cash used in investment activities, excluding short term investments, amounted to NOK 1.2 billion.

Reported earnings before financial items and tax amounted to NOK 2,410 million in the first quarter. In addition to the factors discussed above, reported EBIT included net unrealized derivative losses of NOK 192 million and positive metal effects of NOK 286 million. Reported earnings also included a net gain of NOK 32 million in Sapa (Hydro’s share net of tax) relating to unrealized derivative gains, and net foreign exchange gains.

In the previous quarter reported earnings before financial items and tax amounted to NOK 1,964 million including net unrealized derivative gains of NOK 106 million and positive metal effects of NOK 68 million. Reported earnings also included a charge of NOK 285 million reflecting partial write-down of capitalized costs due to a design review of the part-owned projected CAP alumina refinery and a compensation of NOK 254 million relating to the completion of outstanding contractual arrangements with Vale, both within Bauxite & Alumina. In addition, reported earnings included a charge of NOK 32 million relating to a change in interest rate used in the calculation of environmental liabilities linked to idled sites in Germany, and a net gain of NOK 23 million in Sapa (Hydro’s share net of tax) relating to unrealized derivative gains, rationalization charges and net foreign exchange gains.

Net income amounted to NOK 1,838 million in the first quarter. This includes a net foreign exchange gain of NOK 218 million mainly reflecting the strengthening of BRL against USD affecting USD debt in Brazil, while the weakening of EUR forward rates against NOK gives an unrealized gain on the embedded derivatives in power contracts denominated in EUR.

In the previous quarter net income was NOK 1,008 million including a net foreign exchange loss of NOK 26 million mainly reflecting the strengthening Euro versus Norwegian kroner affecting liabilities in Euro in Norway and embedded currency derivatives in power contracts.

Key financial information

NOK million, except per share data

First quarter 2017 Fourth quarter 2016 Change prior quarter First quarter 2016 Change prior year quarter Year 2016
             
Revenue 23,026 21,250 8 % 20,138 14 % 81,953
Earnings before financial items and tax (EBIT) 2,410 1,964 23 % 1,693 42 % 7,011
Items excluded from underlying EBIT (126) (135) 7 % (192) 35 % (586)
Underlying EBIT 2,284 1,829 25 % 1,501 52 % 6,425
             
Underlying EBIT :            
Bauxite & Alumina 756 711 6 % 189 >100 % 1,227
Primary Metal 900 601 50 % 318 >100 % 2,258
Metal Markets 24 152 (84) % 167 (85) % 510
Rolled Products 106 6 >100 % 248 (57) % 708
Energy 423 359 18 % 398 6 % 1,343
Other and eliminations 74 (1) >100 % 181 (59) % 380
Underlying EBIT 2,284 1,829 25 % 1,501 52 % 6,425
             
Earnings before financial items, tax, depreciation and amortization (EBITDA) 3,762 3,563 6 % 2,908 29 % 12,485
Underlying EBITDA 3,637 3,143 16 % 2,716 34 % 11,474
             
Net income (loss) 1,838 1,008 82 % 2,382 (23) % 6,586
Underlying net income (loss) 1,580 968 63 % 822 92 % 3,875
             
Earnings per share 0.86 0.52 66 % 1.12 (23) % 3.13
Underlying earnings per share 0.75 0.47 60 %   0.39 92 %   1.83
             
Financial data:            
Investments 1,372 3,541 (61) % 1,970 (30) % 9,137
Adjusted net cash (debt) (5,358) (5,598) 4 % (9,206) 42 % (5,598)
Underlying Return on average Capital Employed (RoaCE)         5.3 %
             
Key Operational information            
             
Bauxite production (kmt) 2,400 3,063 (22) % 2,682 (11) % 11,132
Alumina production (kmt) 1,523 1,635 (7) % 1,517 0 % 6,341
Primary aluminium production (kmt) 516 526 (2) % 514 0 % 2,085
Realized aluminium price LME (USD/mt)   1,757   1,647 7 %   1,497 17 %   1,574
Realized aluminium price LME (NOK/mt)   14,798   13,659 8 %   12,950 14 %   13,193
Realized USD/NOK exchange rate 8.42 8.29 2 % 8.65 (3) % 8.38
Rolled Products sales volumes to external market (kmt) 241 213 13 % 229 5 % 911
Sapa sales volumes (kmt) 178 155 15 % 174 2 % 682
Power production (GWh) 2,869 2,551 12 % 3,160 (9) % 11,332

Investor contact
Contact Stian Hasle
Cellular +47 97736022
E-mail Stian.Hasle@hydro.com

Press contact
Contact Halvor Molland
Cellular +47 92979797
E-mail Halvor.Molland@hydro.com

Cautionary note
Certain statements included in this announcement contain forward-looking information, including, without limitation, information relating to (a) forecasts, projections and estimates, (b) statements of Hydro management concerning plans, objectives and strategies, such as planned expansions, investments, divestments, curtailments or other projects, (c) targeted production volumes and costs, capacities or rates, start-up costs, cost reductions and profit objectives, (d) various expectations about future developments in Hydro’s markets, particularly prices, supply and demand and competition, (e) results of operations, (f) margins, (g) growth rates, (h) risk management, and (i) qualified statements such as “expected”, “scheduled”, “targeted”, “planned”, “proposed”, “intended” or similar.

Although we believe that the expectations reflected in such forward-looking statements are reasonable, these forward-looking statements are based on a number of assumptions and forecasts that, by their nature, involve risk and uncertainty. Various factors could cause our actual results to differ materially from those projected in a forward-looking statement or affect the extent to which a particular projection is realized. Factors that could cause these differences include, but are not limited to: our continued ability to reposition and restructure our upstream and downstream businesses; changes in availability and cost of energy and raw materials; global supply and demand for aluminium and aluminium products; world economic growth, including rates of inflation and industrial production; changes in the relative value of currencies and the value of commodity contracts; trends in Hydro’s key markets and competition; and legislative, regulatory and political factors.

No assurance can be given that such expectations will prove to have been correct.  Hydro disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

This information is subject to the disclosure requirements pursuant to section 5-12 of the Norwegian Securities Trading Act.

Attachments:

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Attachments:

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VALLOUREC : Barthélémy Longueville appointed Chief Digital Officer at Vallourec

   
 

 

 

 

 

Press Release
 
   

Barthélémy Longueville appointed Chief Digital Officer at Vallourec

Boulogne-Billancourt, 28 April 2017 – Vallourec, world leader in premium tubular solutions, today announces the appointment of Barthélémy Longueville to the position of Chief Digital Officer. As the Group puts its Transformation Plan into action, the CDO’s task will be to steer Vallourec’s digital strategy, alongside Philippe Crouzet, Chairman of the Management Board.

The sectors in which Vallourec operates are gradually going digital and developing technology solutions that deliver real value is a key component of the Group’s digital strategy. It focuses on three areas:

  • Connecting customers with Vallourec plants and products:
    • Linking our product ranges with digital services and solutions that use tube production data facilitates implementation, for example by optimizing oil well designs, reducing construction and maintenance costs.
       
    • Improving the customer journey and experience, from the order to after-sales, making it easier to track orders, manage stock and forecast deliveries.
       
  • Using the power of data to optimize the Group’s production facilities for production line configuration. Automatic machine setting and preventive maintenance.
     
  • Creating a digital culture in the company: introducing tools that encourage collaboration, decision-making and information-sharing, thereby boosting productivity. Working with partners from the digital ecosystem to push forward the Group’s culture via open innovation.

“Vallourec has already begun its digital transformation. We now have modern production facilities and a high degree of automation. Now that the review stage has been completed and has confirmed this momentum, our goal is to speed up the development and commercialization of innovations that have already been identified and show the most promise,” Barthélémy Longueville stated.

Barthélémy Longueville joined Vallourec in 2006. Based in Shanghai from 2009, he was in charge of industrial and commercial operations for Vallourec’s power generation activity in China. He is a graduate of the Ecole Normale Supérieure higher education institute in Cachan and holds a doctorate from Paris’s Ecole Centrale engineering school.

About Vallourec
Vallourec is a world leader in premium tubular solutions for the energy markets and for demanding industrial applications such as oil and gas wells in harsh environments, new-generation power plants, challenging architectural projects, and high-performance mechanical equipment. Vallourec’s pioneering spirit and cutting-edge R&D continually open new technological frontiers. Operating in more than 20 countries, its 19,000 dedicated and passionate employees work hand-in-hand with their customers to offer more than just tubes: they deliver innovative, safe, competitive and smart tubular solutions, to make every project possible.

Listed on the Euronext in Paris (ISIN code: FR0000120354, Ticker VK) and eligible for the Deferred Settlement Service (SRD), Vallourec is included in the following indices: SBF 120 and Next 150.

In the United States, Vallourec has established a sponsored Level 1 American Depositary Receipt (ADR) program (ISIN code: US92023R2094, Ticker: VLOWY). Parity between ADR and a Vallourec ordinary share has been set at 5:1.

vallourec.com
Follow us on Twitter @Vallourec

For more information, please contact:

Press relations
Héloïse Rothenbühler
Tel: +33 (0)1 41 03 77 50 / +33 (0)6 45 45 19 67
heloise.rothenbuhler@vallourec.com
 
 
 
 
 

Attachments:

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