When RRSP season rolls around, it’s not unusual for dissatisfied clients to consider firing their investment adviser and finding a new one. Even though most of the time it’s the client who’s the problem and not the adviser (more about this later), once the decision is made the question is how to select a new adviser?
Out of the several thousand investment advisers and financial planners I’ve met over the years, at least a few ‘hundred’ have what I consider to be the savvy to do an excellent job for their clients. If only 10% of potential advisers are exceptional, finding one will require some work. Ideally some of what follows will make the job a bit easier for some.
The most important thing to remember is that a capable stockbroker or financial planner doesn’t have to meet the stereotype. For example, I was looking to hire a new sales rep for my fund company and received a resume from a fellow who was actually an investment adviser looking for a change. I arranged to meet with him, and just happened to be standing on the street in front of our building when this black BMW pulls up, and a jittery youngster (young compared to me anyway) gets out. He has his hair gelled straight back like Gordon Gekko, the fictional bigwig from the movie Wall Street, wearing the well-tailored pinstripe suit complete with suspenders that weren’t really necessary. I didn’t hire him.
Beware of those advisers that are into role-playing. It is okay I suppose to have a nice car, but a ‘look-at-me’ aura is a warning sign. When someone deliberately adorns the trappings of success, I believe there’s insecurity in their personality. Certainly your adviser should exude confidence but shouldn’t need or want to stand out from the crowd by adorning themselves with accoutrements.
You must be realistic. Your adviser does work for a financial services firm, so expect to be using products and services offered by his company. However any evidence that he/she is willing to deviate from the company’s party line for your benefit is a very good sign.
Ask him/her what he/she thinks about the market or a mutual fund, or even an individual stock or two. If he/she simply regurgitates the newspaper headlines or is in love with a top performing mutual fund (you can’t ‘eat’ past performance is one of my favorite expressions), or his/her favourite stocks are everyone else’s favourite stocks too, you might want to avoid this adviser. On the other hand, if you sense a real independent thinker willing to disagree with conventional wisdom, the adviser is a keeper.
Larger firms are especially good at marketing their wares, and I would recommend that it is infinitely better that you look for the right adviser rather than to just agree to hire the one that lands on your doorstep. Keep in mind that good investment managers are not always good with people. A good first impression is not necessarily an indication that the adviser does good work. Ask questions. For example, ask exactly how they handled themselves in the financial crisis?
Even though it is extremely difficult (likely impossible) to predict market declines, anyone can certainly “do something” about their circumstances once the proverbial poop hits the fan. Investment professionals often respond differently depending upon depth of experience or temperament:
- Some are no more experienced (or no smarter) than their clients – they panic and sell at the bottom of markets.
- Some proclaim a new respect for caution, and hold more cash and bonds….after it’s too late.
- Some boldly acknowledge they didn’t see the Bear Market coming, apologize and admit that they are buying cheap assets aggressively ‘near’ the bottom (a good sign indeed).
Asking tough questions will enable you to determine whether you’re talking to a pro. Don’t be afraid to sound stupid – it’s your money we’re talking about here and not your ego.
You may want to stay with the big firm you’re banking with for convenience, or choose to find a smaller firm that is more specialized in managing money for individuals. It is much easier to learn about what motivates the professionals in a smaller wealth management boutique, learn about their investment philosophy and get personal attention.
In March 2009, Madoff pleaded guilty to 11 federal crimes and admitted to turning his wealth management business into a massive Ponzi scheme that defrauded thousands of investors out of billions of dollars. Madoff said he began the Ponzi scheme in the early 1990s. However, federal investigators believe the fraud began as early as the 1980s, and the investment operation may never have been legitimate.
Even small wealth management companies ordinarily have their performance numbers calculated and audited by third party services. Make sure any performance data you see has been vetted by an independent third party. Although instances of fraud get volumes of press coverage, they are one in millions.
Most boutique investment firms aren’t gifted marketers, and they rely heavily upon word-of-mouth to get new clients. Ask friends, your accountant or lawyer for referrals. There’s no harm calling and arranging to visit a few firms.
- Never hire a Wealth Management firm based only on past performance.
- Don’t complain about investment results. Ask for an explanation.
- Never second guess your adviser.
- Pay the fees – sure hey hurt when performance is poor, but you won’t care at all when performance is good.
- Be patient. Good things don’t happen overnight or every day.
Don’t pretend to be smarter than your adviser, you’re not! Tips number 2 and 3 are very important. I mentioned earlier that oftentimes the client is the problem, not the adviser. In times of stress, we have a tendency to let our emotions get the better of us. It’s kind of like swimming – if you panic then you’re more likely to drown. Your investment adviser cannot walk on water, but is trained to swim. There is an infinite number of things that can and do damage investment portfolios. The most damaging crises cannot generally be controlled, but wealth can be salvaged and even restored if level heads prevail. Click on the picture to watch a funny video I made – are you at all like this client?