AI, Marketing and the Skilled Workforce Needed to Drive Its Progression

Artificial Intelligence (AI) and machine learning have become common components of emerging modern technologies, from the algorithms that recommend new products for purchase to the chatbots that provide customer service assistance on many commerce websites.

Some digital marketing now incorporates AI to great effect, and these approaches can be beneficial, particularly in highly competitive spaces.

  • The use of AI in digital marketing can help optimize a user’s website experience by predicting consumer behavior, personas, cycles, and customer service needs.
  • As mentioned above, AI helps to optimize processes, which can benefit return on investment (ROI). AI can make a payment process more secure and frictionless, and machine learning can help collect better data from customers.
  • Search sessions on a site will be improved by AI assistance, since AI will be able to better predict user behavior and search terms.
  • Reaching the right audience for your brand will be an easier and more efficient process with the help of AI, which can allow for better targeting based on behavior, demographics, etc.
  • AI will improve sales models and other predictive elements, as machine learning and other AI-related tools can process data more fully and more quickly than humans.

However, many wonder about what sort of skills or talents are needed in the workforce to fully take advantage of all the benefits of AI-aided marketing. How can AI be implemented in marketing approaches if there is a lack of professionals who know how to develop and manage machine learning and AI-based tools?

While there is currently a talent gap between the needs of these emerging AI-related jobs and the skills present in much of the existing marketing workforce, many marketing professionals are taking the talents they possess — creativity, resilience, and risk tolerance — and working to build up their analytical skills. Many successful marketing professionals are learning skills related to AI, machine learning, and data proficiency through online courses or short-term workshops, or going back to school to learn more about data analytics, programming, and mathematics.

In addition, since AI is a quickly evolving field, agility is one of the qualities most prized by companies seeking individuals who can innovate and develop the technology for new applications. Many companies are finding that, when it comes to working with AI, it is useful to hire professionals who are creative thinkers, who have a high degree of resilience, and who are not afraid to take risks — and then encourage those employees to acquire and refine their skills through training programs or experience on the job.

AI and machine learning are already present in much of the digital space, and the influence of these technologies will only increase in the next few years. AI-aided marketing and AI-skilled employees will be less of a luxury and more of a requirement for companies and brands in the future.