ServiceMax Drives New Customer Acquisition with Record Breaking Second Quarter


ServiceMax Drives New Customer Acquisition with Record Breaking Second Quarter

New leadership structure brings increased focus on growth, innovation and putting the customer first

PR Newswire

PLEASANTON, Calif., Aug. 19, 2019 /PRNewswire/ – ServiceMax, the leading provider of cloud-based software for service execution management, today announced the addition of new customers across a variety of industries for the quarter ended July 31, 2019, including the largest new customer deal closed in company history. Year-to-date new customer wins include METRA, the largest and busiest commuter rail system outside the New York City metropolitan area; Exelon, America’s leading clean energy provider; and additional large enterprise customers from medical devices, oil & gas, telecommunications, and industrial manufacturing industries. New and existing customers continue to benefit from the value of the only comprehensive service execution management platform in the market, including customers such as Tandem, Australia’s workforce design and service delivery company, who went live this quarter.

ServiceMax logo (PRNewsfoto/ServiceMax)

“ServiceMax has allowed Tandem to disrupt and revolutionise the way in which we engage and manage a large subcontractor workforce to deliver a frictionless customer experience,” said Eric Yilmaz, CIO of Tandem.

Accelerating momentum and large enterprise deals signed this year demonstrate an increased need for digital transformation across industries with complex equipment. ServiceMax was named a Leader in the Gartner Magic Quadrant  for Field Service Management for four consecutive times. The company is committed to helping its customers transform their service businesses by leveraging the most innovative technologies available. ServiceMax’s suite of software offerings, all delivered as-a-service via the cloud, extends beyond scheduling optimization to field service management, asset service management and secure, real-time communication.

“I’m very pleased with our rapid growth this year and I’m incredibly excited by ServiceMax’s unique opportunity as the only pure play service execution vendor in the market,” said Neil Barua, CEO of ServiceMax. “I’m also thrilled to welcome new members to my leadership team as part of a strategic organizational structure that I’m confident will drive an increased focus on our customers and tighter alignment across our teams. Our number one priority is making every ServiceMax customer successful in their service transformation journey, enabling them to deliver unparalleled results.”

To drive continued growth and an exceptional experience for customers at every touch point, ServiceMax has announced strategic changes to its executive leadership team structure:

  • Mike Jerich has joined ServiceMax as Chief Revenue Officer. In this role, Jerich is responsible for all revenue functions of ServiceMax, including direct sales, inside sales, customer account management, solutions consulting and channel partnerships. Jerich was previously Chief Revenue Officer at FinancialForce and the Global Head of Sales & Marketing at IPC Systems.
  • Stacey Epstein is stepping into a new role as Chief Marketing & Customer Experience Officer. This newly created role will expand beyond the traditional CMO scope to drive a meaningful, long-term impact for ServiceMax customers across all areas of the business. Epstein rejoined ServiceMax through the acquisition of Zinc, where she was CEO, earlier this year. Prior to Zinc, Epstein was Chief Marketing Officer of ServiceMax and VP Global Marketing at SuccessFactors.
  • Bettina Koblick has joined ServiceMax as SVP of People. In this role, Koblick is responsible for all aspects of the human resources function, playing the critical role of fostering ServiceMax’s company values of winning together as a team and putting customers first. Koblick was previously the Chief People Officer at ForeScout and Chief Human Resources Officer at Symantec.
  • John Stetic has been promoted to the newly created role of SVP of Innovation and ISV Partnerships. As part of the Product Development Group, comprised of Product, Engineering and Innovation, Stetic’s team is responsible for accelerating ServiceMax’s product development activities to bring industry-best products to the market faster. The innovation portfolio includes ServiceMax’s Real-Time Communication product from the acquisition of Zinc, as well as ownership of ISV partnerships. Stetic was formerly the Chief Product Officer at Zinc and has held several product, engineering and customer leadership positions at Oracle, Eloqua, and Novell.
  • Ashish Agrawal, SVP of Engineering, will continue to lead the product engineering, product security, and product support functions at ServiceMax. Aimed at bringing a stronger representation of the customer voice and perspective into product creation, the customer support function has been aligned with Agrawal’s organization to create a tighter feedback loop.
  • Amit Jain, SVP of Product, will continue to lead to product management, product strategy, and user experience functions at ServiceMax. Together, Agrawal, Jain and Stetic lead the Product Development Group, focused on accelerating the pace of innovation and thought leadership across the company and the ServiceMax partner ecosystem.
  • Simon Edwards, Chief Financial Officer, has taken on an expanded role to include IT and revenue operations. In this role, Edwards is responsible for the company’s financial framework and operational oversight to deliver long-term shareholder and customer value. Edwards joined ServiceMax from GE, where he held a variety of global finance leadership roles in technology-intensive industries.
  • Bert Kaminski, has joined ServiceMax as Chief Counsel. In this role, Kaminski manages Servicemax’s legal affairs, guiding the company’s continued growth and success in new markets, including new partnerships and product offerings. Kaminski previously served as Chief Commercial Counsel at GE Digital and Assistant General Counsel at Oracle.

For more information, visit

About ServiceMax
ServiceMax is the global leader in Service Execution Management, offering cloud-based software that improves the productivity of complex, equipment-centric service execution. Enterprise companies across the globe have turned to ServiceMax to help them keep the world running. For more information, visit

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Gelman, Rosenberg & Freedman CPAs Announces New Office Address and Brand Identity – GRF CPAs & Advisors

Gelman, Rosenberg & Freedman CPAs Announces New Office Address and Brand Identity – GRF CPAs & Advisors

The newly rebranded GRF CPAs & Advisors continues to serve a diverse client base with expanded advisory services.

PR Newswire

BETHESDA, Md., Aug. 19, 2019 /PRNewswire/ – Gelman, Rosenberg & Freedman CPAs, a full-service professional services firm providing clients with audit, tax, outsourced accounting and advisory solutions, announced today the firm has relocated its Metro Washington, DC-area office and rebranded as GRF CPAs & Advisors (GRF). The new name reflects the firm’s growing advisory services practice and signals an increasingly diverse client base of nonprofits and associations, private businesses, government contractors, and individuals. The rollout of the updated brand identity coincides with the firm’s move to a new office suite at 4550 Montgomery Avenue, Suite 800 North, Bethesda, MD 20814.

“We’re excited about our modern, sustainable office space as well as a significant update to our firm’s corporate branding,” said GRF’s President and Managing Partner, Jackie Cardello, CPA. “While these changes punctuate an exciting new chapter for our firm, our leadership is still committed to GRF’s legacy of exceptional client service supported by a unique firm culture where employees are valued and celebrated. Our mission and values are unchanged.” She added, “True to the firm’s values, GRF has several community service projects planned in the coming months.”

GRF has served clients locally, nationally and internationally for more than 38 years, providing high-quality professional services to corporate and tax-exempt clients as well as individuals. Best known for its nonprofit focus, the firm provides services to more than 600 tax-exempt organizations annually including international non-governmental organizations, trade and membership associations, human and social service organizations, cultural arts organizations, private foundations, faith-based organizations, public interest organizations and other charitable institutions. GRF’s work with international clients has taken team members to over 100 countries around the world and has become an important differentiator for serving clients with complex operations. While global in perspective, the firm continues to serve a variety of small and community-based nonprofit organizations – the client base upon which the firm was built.

The firm’s updated branding signals recent investments in expanding the firm’s capabilities to serve a broader client base. With the launch of the firm’s Risk & Advisory Services practice and expanded technical resources available to government contractor clients, GRF is well positioned to offer additional business management services to clients.

The fresh, modern look includes the use of a bolder and more striking color palate to reflect an era of new ideas and possibilities. GRF’s new corporate logo featuring overlapping geometric shapes underscores the team collaboration necessary to offer clients a more complete solution to support their financial and operational goals. To complement the new branding, the firm also adopted a revised tagline, Personal Service with Powerful Solutions.

The desire to create a better client experience was also the driving force behind the design of GRF’s new Bethesda office space in the LEED Gold-certified Bethesda Crossing development. Designed by Fox Architects, the firm’s new workspace combines modern design elements with energy efficiency and sustainable construction features such as open concept design and LED lighting. GRF’s new office also incorporates the latest technology to drive efficiency and teamwork.

About GRF CPAs & Advisors

Headquartered in the Washington, DC metropolitan region with locations in Baltimore, MD and New York, GRF CPAs & Advisors is a full-service professional services firm providing clients with accounting, tax and advisory solutions. For over 38 years, the firm has supported the financial and operational success of for-profit and tax-exempt organizations locally, nationally and around the world.

Formed in 1981 through the merger of the practices of Michael C. Gelman and Jerrold Rosenberg, the firm expanded in 1988 with the addition of Michael A. Freedman and became Gelman, Rosenberg & Freedman CPAs. Today the firm employs over 115 staff including partners, principals, and staff accountants as well as paraprofessional and administrative personnel. GRF CPAs & Advisors is recognized among Inside Public Accounting’s Top 200 Firms, Accounting Today’s Best Accounting Firms to Work For and the Washington Business Journal’s Top 25 Accounting Firms. Accounting Today also honored the firm among their Firms to Watch and Top Firms in the Capital Region.

The firm is a member of CPAmerica, Inc., one of the largest associations of CPA firms in the United States. Our membership guarantees clients access to the expertise and resources of more than 4,000 accounting and advisory professionals at 78 member firms throughout the country. CPAmerica is a member of Crowe Global, providing our firm with access to the eighth largest accounting network in the world with over 200 independent firms in more than 130 countries.

For more about GRF CPAs & Advisors, visit our website at

Jennifer Disharoon, Marketing Director
Gelman, Rosenberg & Freedman CPAs

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Quaker Steak & Lube Signs New Franchise Agreement For First Philadelphia Area Restaurant


Quaker Steak & Lube Signs New Franchise Agreement For First Philadelphia Area Restaurant


PR Newswire

WESTLAKE, Ohio, Aug. 19, 2019 /PRNewswire/ – Quaker Steak & Lube, one of the nation’s leading family casual-dining restaurant chains, has signed a franchise agreement with Philadelphia commercial construction developer John Tripodi to open a new restaurant in Bensalem, Pa., approximately 20 miles northeast of Philadelphia. The full-service Quaker Steak & Lube restaurant will be located at 2900 Street Road in a space formerly known as The Pub 2900.

Evidenced by this agreement and three others that were signed during the previous 45 days, Quaker Steak & Lube is drawing the attention and interest of new franchisees nationwide as a result of the brand being repositioned for strategic growth. The restaurant chain’s leadership and support teams have elevated the brand through improved food and beverage offerings, heightened service and operations standards and an integrated marketing strategy set to position the chain for continued success.

“We are excited to be bringing Quaker Steak & Lube’s award winning food to this new Pennsylvania market,” said Bruce Lane, Vice President. “Philadelphians are going to love our craveable wings, burgers, steaks and ribs, not to mention all of our handcrafted cocktails. We look forward to the success of this franchise and to becoming the new favorite restaurant in Bensalem and the surrounding area.”

The Bensalem Quaker Steak & Lube will be a 10,000 square foot, standalone full-service restaurant featuring a broad food menu, ample beer, wine and cocktail choices and a wide variety of entertainment and events. The restaurant has a targeted opening date of late 2019.   

Quaker Steak & Lube operations are based in Westlake, Ohio, and the company has more than 40 casual-dining locations across the United States. The brand is actively seeking single-unit and multi-unit franchise partners to increase its presence across the country.

With a low average initial investment of $463,500$3,241,000 and high growth potential, Quaker Steak & Lube is a rewarding franchise investment. The brand is backed by a corporate leadership team that provides significant support to franchises in all aspects of the business for maximum sales and franchise success.

For more information about Quaker Steak & Lube franchising opportunities, visit

About Quaker Steak & Lube® 
The Quaker Steak & Lube® brand includes 43 locations in twelve states across the U.S. Quaker Steak & Lube restaurants combine unique décor, including gas station memorabilia, classic cars and motorcycles, with craveable food and high-octane entertainment events. Quaker Steak & Lube has won hundreds of national and international awards for its food and more than 20 wing sauces. For more information about Quaker Steak & Lube, including franchise opportunities nationwide, please visit or

(PRNewsfoto/Quaker Steak & Lube)

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