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Gareth West was arrested in Quebec, as an alleged mastermind in "grandparents scam" + Pittsburgh state troopers at G20 in 2009 Matthew Lapierre | CBC.ca + Chris Hondros | Getty Images

The 'grandparent scam' just cost seniors up to $3.5M — here's how to protect your family

A phone call. A panicked voice. A family member in trouble. For seniors across North America, that script has become one of the most financially devastating frauds in circulation — and a Canadian-led ring just showed exactly how much damage it can do.

Stefano Zanetti, 44, believed to be from Montreal, was sentenced in May 2026 to 15 years in a U.S. federal prison after pleading guilty to conspiracy to commit wire fraud and money laundering (1). Through his plea deal, Zanetti accepted responsibility for between C$1.5 million and C$3.5 million in losses inflicted on elderly victims.

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Most of the victims were located in Pittsburgh and other U.S. cities, but the scheme, which originated in Canada, serves as a warning to Canadian families.

How the grandparent scam works

The scheme is deceptively simple. Fraudsters — often working out of Canadian-based call centres — contact an elderly person and claim that a grandchild or family member has been detained in connection with a legal matter. The victim is told they must send cash immediately for bail.

In most cases, the victims of the fraud end up sending money through electronic transfers, but according to the U.S. Department of Justice (DOJ), Zanetti's crew was dispatched to Pittsburgh in September 2021 and February 2022 to collect cash directly from victims at their homes (2). The money was then laundered through cryptocurrency or shipped across the border to Canada.

A separate indictment in the District of Vermont charged 25 Canadian nationals for their connection to the call centres that fed Zanetti's operation. To be clear: None of the emergencies mentioned were real.

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Why seniors are particularly at risk

Fraud targeting older adults is not random. The Canadian Anti-Fraud Centre (CAFC), which tracks fraud and cybercrime in Canada, consistently finds that seniors are disproportionately targeted by impersonation scams — and they tend to lose more per incident than younger victims (3).

The grandparent scam exploits a specific vulnerability: The protective instinct toward family. Victims are pressured to act fast and stay quiet — often told not to contact a lawyer or other family members, for fear of making the situation worse. That isolation is deliberate.

"Zanetti and his co-conspirators inflicted severe financial and emotional injury upon numerous elderly victims and their families," said U.S. Attorney Troy Rivetti for the Western District of Pennsylvania (4). "This prosecution and the sentence imposed confirm that the Department of Justice and our law enforcement partners will use all of the resources at our disposal to investigate, identify, and bring to justice those who prey upon vulnerable members of our community."

The recent convictions

Zanetti and two of his co-conspirators were initially arrested in Panama in 2023 before being extradited to the U.S. In early May 2026, Zanetti was sentenced to 188 months in prison, ordered to pay a fine of US$35,000 and to pay restitution of US$780,870 following his convictions of conspiracy to commit both wire fraud and money laundering.

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U.S. law allows a maximum total sentence of 40 years in prison and a fine of up to US$750,000, or both.

Most members of the Zanetti network — allegedly 25 other people, including Gareth West, who presented himself as a successful real estate developer, are currently facing charges and awaiting extradition to the U.S.

According to CBC reports, the Royal Canadian Mounted Police (RCMP) arrested West in Quebec in July 2025 on behalf of American investigators who charged West with conspiracy to commit wire fraud and conspiracy to commit money laundering (5).

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The red flags that signal a scam

Knowing what to watch for is the first line of defence. To help, here are warning signs as outlined by the CAFC and the Competition Bureau of Canada:

The call creates immediate urgency. A family member is in jail, injured or in danger, and money is needed right now. To add legitimacy, the caller's story involves a lawyer, police officer or bail bondsman.

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The caller asks for cash, gift cards or cryptocurrency.

The victim is told to keep the call secret from other family members. A courier arrives at the home to collect money.

None of these elements is how a real legal or emergency unfolds, either in Canada or the U.S. and police and courts will never collect bail money through home couriers or cryptocurrency.

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What to do if you or a family member receives this call

  • Hang up and call the family member directly — use a number you already have, not one the caller provides
  • Do not send cash, gift cards or crypto to anyone claiming to resolve a legal or bail situation
  • Report the call to the Canadian Anti-Fraud Centre at 1-888-495-8501 or online at antifraudcentre.ca
  • If money was sent, contact your bank immediately — recovery is possible if reported quickly
  • Talk to elderly relatives now, before a call comes — pre-emptive conversations are the strongest protection
  • If a caller claims to be police, hang up and call your local non-emergency police line to verify

The Zanetti case may end with a sentencing, but the scheme it represents continues. The 25 Canadian nationals still facing charges in Vermont are a reminder that the call centres are active — and that the next target could be your parent or grandparent.

The best protection is a conversation that happens before the phone rings. Let older family members know how bail and legal proceedings actually work in Canada, and agree on a family code word or verification step for genuine emergencies. Scammers rely on panic — a plan removes it.

Article sources

We rely only on vetted sources and credible third-party reporting. For details, see our ethics and guidelines.

U.S. Department of Justice (1),(2),(4); Canadian Anti-Fraud Centre (3); CBC (5)

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Romana King Senior Editor

Romana King, Senior Editor at Money.ca, also writes for various North American publications and the RKHomeowner blog. Her book, House Poor No More, is an Amazon bestseller and five-time award winner, including the 2022 New York CPA Society's Excellence in Financial Journalism (EFJ) Book Award.

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