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Add us on GoogleA rider books what looks like a routine trip home. The app shows a driver, a car and a price. Everything about the experience mirrors a licensed rideshare trip — except, in a growing number of Canadian cases, it isn’t one.
In April, North Bay, ON police laid 12 charges against a man accused of running an unlicensed vehicle-for-hire operation, adding up to $7,560 in fines under the city bylaw covering taxis, limousines and rideshare services. It’s the kind of enforcement action that’s become familiar across Canada over the past two years, and it points to a gap many riders never think about until something goes wrong: not every ride that looks like a licensed rideshare trip actually is one. With ride-hailing now a daily habit for millions of Canadians, that gap matters more than ever.
This isn’t an isolated incident. It’s part of a pattern showing up in multiple provinces, with real financial and safety stakes for passengers who don’t check who’s actually behind the wheel.
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A pattern showing up across provinces
Enforcement officers in British Columbia fined 101 drivers more than $200,000 in 2024 alone for operating unlicensed ride-hailing services, according to provincial data. In Richmond, BC, a single-day sting in February 2025 caught six drivers and produced more than $13,000 in fines, part of a series of blitzes the RCMP have run repeatedly in that city over the past two years. In London, ON, a bylaw crackdown that same February fined four drivers $1,000 each for offering unlicensed rides, with the city citing passenger safety — especially late at night when riders are least likely to question who pulls up — as the priority.
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Why looking like an app isn’t proof of anything
Licensed rideshare platforms operating in Canada need a municipal or provincial licence to do so — a private transportation company licence in Toronto, for example, or provincial authorization through British Columbia’s Passenger Transportation Board. That licensing exists specifically to confirm that drivers pass criminal record checks, vehicles meet safety standards and, critically, that commercial insurance is in place while a trip is underway.
An unlicensed operator, even one using a legitimate-looking app or simply arranging rides informally through text or social media, skips all of that screening. There’s no guarantee that a background check was done, that the vehicle has passed an inspection and that the driver has the appropriate commercial insurance on top of their personal policy. From the curb, none of that missing paperwork is visible.
What it could cost you if something goes wrong
This is where the risk lands on passengers, not just drivers. Licensed rideshare trips are typically covered by a commercial policy that activates once a driver accepts a request, often adding several million dollars in third-party liability along with accident benefits designed specifically to protect passengers if a crash happens mid-trip.
Unlicensed operators generally don’t carry that layer. Most personal auto policies exclude driving for compensation altogether, which means an unlicensed driver may be relying on coverage that wouldn’t be valid for a claim in the first place, an issue insurers and regulators have been working through for years as ride-hailing has grown. If a passenger is hurt during a rideshare with a driver who doesn’t have adequate insurance, sorting out who pays — whether that’s the driver’s own insurer, a lawsuit against the driver directly, or the passenger’s own accident benefits — can turn into a far longer and more expensive process than it would with a properly licensed trip.
What to do before your next ride
Checking takes seconds and costs nothing, and it’s the one habit that closes most of this gap before you ever get in the car.
- Match the plate, make and driver photo shown in the app to the car that actually pulls up, every single ride
- If anything feels off, check your city’s or province’s licensed vehicle-for-hire registry, such as B.C.’s Passenger Transportation Board licensee list
- Report a suspected unlicensed operator to municipal bylaw enforcement or local police rather than getting in the vehicle
- If you drive for a rideshare platform yourself, confirm with your own insurer that your policy covers rideshare use before accepting a single trip
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Sandra MacGregor has been writing about finance and travel for nearly a decade. Her work has appeared in a variety of publications like the New York Times, the UK Telegraph, the Washington Post, Forbes.com and the Toronto Star.
